Conducting Transactions Online

Federal financial regulators are reporting that Internet threats have changed significantly over the past several years. Sophisticated hacking techniques and growing organized cybercriminal groups are increasingly targeting financial institutions, compromising security controls, and engaging in online account takeovers and fraudulent electronic funds transfers.

In order to help ensure the security of your online transactions, we want you to know that we will never mail, call or otherwise ask you for your username, password or other electronic correspondences.

  • You can help protect yourself by implementing alternative risk control processes like:
    • Making sure you choose an adequate username and password that, at a minimum, mixes in small case letters,   upper case letter and numbers
    • Periodically changing your password (e.g., at least every 90 days)
    • Safeguarding your username and password information
    • Making sure you have a firewall in place when conducting your financial transactions
    • Logging off the system when you’re done conducting business (don’t just close the page or “X” out of the   system)
    • Monitoring your account activity on a regular basis
  • In addition, we recommend owners of commercial accounts perform their own risk assessments and controls evaluations. For example:
  • Make a list of the risks related to online transactions that your business faces including
    • Passwords being written down and left out in the open
    • The use of old or inadequate passwords
    • The possibility of internal fraud or theft
    • Delays in terminating the rights of former employees
    • The lack of dual control or other checks and balances over individual access to online transaction capabilities

An evaluation of controls your business uses may include:

  • Using password protected software to house passwords
  • Conducting employee background checks
  • Initiating a policy and process to terminate access for former employees
  • Segregating duties among two or more people so no one person has total access or control
  • Conducting internal or third party audits of controls
  • Using firewalls to protect from outside intrusion or hackers

Federal regulations provide consumers with some protections for electronic fund transfers. These regulations generally apply to accounts with internet access. For example, these federal laws establish limits on a consumer’s liability for unauthorized electronic fund transfers. They also provide specific steps you need to take to help resolve an error with your account. Note, however, that in order to take advantage of these protections, you must act in a timely manner. Make sure you notify us immediately if you believe your access information has been stolen or compromised. Also, review your account activity and periodic statement and promptly report any errors or unauthorized transactions. See the Electronic Fund Transfer disclosures that were provided at account opening for more information on these types of protections. These disclosures are also available online (or ask us and we will gladly provide you with a copy). If you become aware of suspicious account activity, you should immediately contact the authorities and contact us.

Privacy Policy

What Does Sunstate Bank do with your Personal Information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include

  • Social Security number
  • Account balances
  • Payment history
  • Transaction history
  • Transaction or loss history
  • Employment information

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Sunstate Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information? Does Sunstate Bank share? Can you limit this sharing?
For your everyday business purposes
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
To offer our products and services to you
No We don’t share
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes
Information about your transactions and experiences
No We don’t share
For our affiliates’ everyday business purposes
Information about your transactions and experiences
No We don’t share
For nonaffiliates to market to you No We don’t share

What we do

How does Sunstate Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does Sunstate Bank collect my personal information?

We collect your personal information, for example, when you

  • Open an account
  • Pay your bills
  • Apply for a loan
  • Make deposits or withdrawals from your account
  • Transaction or loss history
  • Give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • - sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • - affiliates from using your information to market to you
  • - sharing for nonaffiliates to market to you.

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • Sunstate Bank has no affiliates

State laws and individual companies may give you additional rights to limit sharing. 

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financialcompanies.

  • Sunstate Bank does not share with nonaffiliates.

State laws and individual companies may give you additional rights to limit sharing. 

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Sunstate Bank does not jointly market.

State laws and individual companies may give you additional rights to limit sharing. 

Questions

Call 305-256-0900 or go to www.sunstatefl.com.