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Coronavirus Alert

April 2020

COVID-19 OPERATING HOURS

We are here to continue providing our services to you through our drive in facilities and electronically:

  • You can access your account 24 hours a day with our online banking system which offers free transfer between accounts, transfers between accounts that you may have with other financial institutions, and bill payment.
  • You can access your account on the run, pay bills, transfer funds, send money to friends and family through Zelle® and deposit checks electronically through our mobile banking application.
  • You have 24/7 free access to our branch ATMs, NYCE network, and Publix Presto! Network.
  • You can open an account by visiting www.sunstatefl.com.
  • Your account officer is available to assist you telephonically. You may call any of our branches to be transferred to your account officer.

Coral Gables – 2901 S LeJeune Road, Coral Gables, FL 33134

ATM services available 24/7.
Safe Deposit Box by appointment. Please call 305-567-0600

Falls – 14095 S Dixie Highway, Miami, FL 33176

Drive In only M – F  8:00 AM – 5:00 PM
                                    S          9:00 AM – 12:00 PM
ATM services available 24/7.
Safe Deposit Box by appointment. Please call 305-256-0900

West Miami – 5722 SW 8 St., Miami, FL 33144

Drive In only M – F  8:00 AM – 5:00 PM
Safe Deposit Box by appointment. Please call 305-263-7900

For your safety, please observe Miami-Dade County and specific city guidance.


Temporary Hours:

Coral Gables

ATM only; Safe Deposit Box by appointment. Please call 305-567-0600

Falls

Drive In only       M – F     8:00 AM – 5:00 PM

                                S              9:00 AM – 12:00 PM

Safe Deposit Box by appointment. Please call 305-256-0900

West Miami

Drive In only       M – F     8:00 AM – 5:00 PM

Safe Deposit Box by appointment. Please call 305-263-7900


March 2020

Dear valued Customers and Friends:

I want to personally let you know that the safety of our employees, customers, and the communities we serve is and will always be one of the top priorities of Sunstate Bank. Since the announcement of the Coronavirus Pandemic, we have activated our Pandemic Contingency Plan which includes monitoring the National, State and or Local Guidelines for the pending threads.  We will follow CDC recommendations if there is an outbreak in Miami-Dade County.  The Bank will keep its doors fully or partially open operating as long as it is safe for employees and customers. Our Pandemic Contingency Plan requires actions to identify and prioritize essential functions, employees, and resources within the Bank and across other business sectors. To address the unique challenges posed by a pandemic, Sunstate Bank’s prevention program provides for:

  • Monitoring of possible actions by public health and other government authorities that may affect critical business functions.
  • Educating employees
  • Communicating and coordinating with critical service providers and suppliers                  

We have taken precautionary steps such as keeping emergency supply kits with disinfecting products, protective masks and gloves at each office to be used if necessary or in case of an emergency. We have increased the number of daily cleaning of public areas such as lobby reception, teller stations, rest rooms, and coffee stations. We continuously provide communication and guidance to our employees and encourage them to share with the Customers. We have cancelled and / or postponed business travel and meetings unless absolutely necessary, and have recommended to employees that need to travel for personal reasons to check the CDC's Traveler's Health Notices for the latest guidance and recommendations. While maintaining our personalized customer service, we have encouraged employees and customers to continue to greet each other professionally, but without shaking hands or other contact.

We are here to continue providing our services in all of our locations and electronically:

  • You can access your account 24 hours a day with our online banking system which offers free transfer between accounts, transfers between accounts that you may have with other financial institutions, and bill payment.
  • You can access your account on the run, pay bills, transfer funds, send money to friends and family through Zelle® and deposit checks electronically through our mobile banking application.
  • You have 24/7 free access to our branch ATMs, NYCE network, and Publix Presto! Network

We have asked our employees that are experiencing flu like symptoms to stay home and recuperate. We ask the same courtesy of our customers and friends. If you have had international travel in the last 14 days or if you are experiencing signs of a flu or any respiratory infection, please consider utilizing the drive-thru or our Online Banking/Mobile Banking systems.

We want to emphasize our commitment to our customers that we are here to provide the service that you are accustomed to in a safe environment for our employees and customers. Please feel free to call me directly with any concerns or questions that you may have at 305-256-0900 or email [email protected]

Sincerely,

Lloyd DeVaux

Lloyd DeVaux,
President & CEO